Tag Archives: patient experience

Medicare has released its long-awaited report card on overall quality of care in the nation's hospitals. Read More »

Scripps Health is so far the only San Diego County health system that uses patient reviews to provide online ratings of some of its doctors. They’re supposed to help patients pick physicians, but some suggest the ratings are a marketing ploy. Read More »

It’s a rare patient who enjoys a stay in a hospital. But when the noise prevents you from sleeping, the bathroom is dirty, your pain isn’t controlled, the nurses and doctors confuse you … Any of that can make a sick person feel even worse. That’s why the Affordable Care Act mandated that patients get a chance to score hospitals ... Read More »

From airlines to restaurants today, it’s all about the customer experience. Were they treated respectfully and promptly, and did they get what they came for? That’s increasingly true for health care organizations, and UCSD San Diego Health is no different. The 500-physician hospital system is so set on improving its patients’ experience with their doctors that it was about to ... Read More »