Inside the Sharp Chula Vista Medical Center on a recent Friday, nurse Richard Harchfield passed medical supplies through a sliding glass door. His colleagues in the isolation room were performing a battery of tests on a suspected COVID-19 patient while medical staff elsewhere in the hospital fought to keep alive 58 people stricken by the virus.
Upstairs, in the intensive care unit, doctors donned self-powered respirators to check on patients: One was strapped to a gurney that rotated to improve aeration in the lungs; another lay hooked up to a ventilator, sedated, with a small TV displaying a tranquil forest scene in a room no family members could visit.
Why this matters
The CDC identifies certain populations as more vulnerable to disasters like COVID-19 than others. When government officials make sweeping decisions that affect those populations during a pandemic, it’s important they consider data, expert guidance and the community’s concerns.
Asked when COVID-19 cases peaked at the Sharp hospital, infection preventionist Cindy Stuart responded, “I feel like it’s happening right now.”
About a dozen miles north, outside the San Diego Hall of Justice that same Friday, hundreds of protesters gathered to urge Gov. Gavin Newsom to reopen the state. Signs read, “All Jobs are Essential” and “COVID-19 Socialism Unleashed.” A local radio host rallied the crowd with a bullhorn. A spa owner warned Newsom not to get a haircut once salons are allowed to operate again.
Scenes like those at Sharp and in downtown San Diego are playing out across the state and the country, where solutions for the economic devastation wrought by stay-at-home orders compete with the cautious approach urged by healthcare providers who want to save as many lives as they can.
Over the past several weeks, inewsource has interviewed San Diegans directly affected by COVID-19 to piece together a comprehensive picture of the harrowing tradeoff health officials must make: appease struggling citizens who are pushing for a return to normal or guard against an influx of cases in southern San Diego County that could devastate those communities.
This report was informed by time spent at the COVID-19 epicenter: The Sharp hospital caring for more coronavirus patients than anywhere else in the county. Reporters also spoke with a struggling small-business owner in San Marcos, a single mother in Imperial Beach unable to pay her rent and a recovered COVID-19 patient from National City worried about his wife’s health. They interviewed doctors, nurses and hospital leaders trying to control hotspots in the South Bay.
To help tell this story, inewsource and KPBS created an interactive map that displays how vulnerable different parts of the county are to disasters such as COVID-19. It’s a stark visualization that shows the majority of those high-vulnerability areas lie between downtown San Diego and the Mexican border.
Despite how the spread of the virus is unfolding in the South Bay, county officials decided on Friday it was time to ease restrictions on local businesses, allowing some non-essential stores to reopen for curbside pickup. When questioned about whether the decision could cause a spike in COVID-19 cases in South County, Public Health Officer Dr. Wilma Wooten said the region overall meets state and federal criteria to move forward.
“We have to look at the entire region, not just one area,” Wooten said.
Taking risks
At high-risk for developing COVID-19 complications, Patty Mendoza thinks it’s too soon for the county to ease restrictions.
She earned just $400 in March with Ride Away, LLC, a non-emergency medical transport company, and was laid off in early April. Mendoza’s 17-year-old daughter, her rock, reassured her the small family would make it work. Her 9-year-old son offered the money he earned from recycling cans and bottles toward their $1,500 monthly rent in Imperial Beach.
A single mother without a job, she said she cries in the shower where her two children won’t see.
“I’m their mom. I’m supposed to be the strong one for them,” Mendoza said through tears. “Sometimes I feel like I’m not. Sometimes now I feel like I’m failing.”
Mendoza grew up in Tijuana and moved as a child with her parents to the South Bay.
In general, Hispanics like Mendoza are nearly three times as likely to test positive for COVID-19 as someone who is white, and more likely to test positive than African Americans and Asians, according to an inewsource analysis of county data. The analysis also found the infection rate for Hispanics in the county is increasing more quickly than it is for any other race or ethnicity.
Mendoza is also considered at a higher risk for developing a severe illness, like pneumonia, from COVID-19 because she has asthma, a condition that recently cost her a potential job at a grocery store.
She said the store manager worried frequent interactions with customers would put her at risk and explained, “I don’t want to give you this job because what if you don’t go back to your kids?”
The 44-year-old can’t imagine getting to the point where she has to tell her kids they’ll soon be homeless. She hasn’t received her unemployment benefits or federal stimulus check yet, but she recently decided that getting a job would be too risky because of her health conditions and fears that in the coming weeks, with residents venturing out of their homes to parks or businesses, the risk will get higher.
“I think it’s too soon. I think there’s going to be another spike,” Mendoza said.
Ailments like asthma, diabetes and lung disease are clustered in the South County along with conditions that the U.S. Centers for Disease Control and Prevention says may affect that community’s “ability to prevent human suffering and financial loss in the event of disaster.” Those conditions include poverty, a lack of high school education, poor transportation options, single parent households and high percentages of minorities. Combined, those factors determine an area’s “social vulnerability” score, according to the CDC:
How we created the map
For this story, a baseline map was built using 2018 social vulnerability data from the CDC combined with San Diego County shapefiles and racial profiles from the U.S. Census Bureau’s 2014-2018 American Community Survey.
The CDC data indicates the relative vulnerability of every census tract. The agency says the data was created “to help public health officials and emergency response planners identify and map the communities that will most likely need support before, during, and after a hazardous event.”
The data ranks the tracts on 15 social factors, including unemployment, minority status, and disability, and groups them into four related themes, each with its own ranking. The data combines those four themes to determine an overall ranking.
Michael Wayne, a content management system project manager with KPBS, and inewsource created the map using Mapbox.
“We know that in disasters, the people on the margins of society are often the most impacted,” said Corinne McDaniels-Davidson, director of the Institute for Public Health at San Diego State University.
“And what I mean by margins of society are those of limited means or low socioeconomic status — older adults and racial and ethnic minorities,” she said.
McDaniels-Davidson pointed to the 1918 Spanish flu pandemic when the death rate from all causes among non-white populations was about 35% higher than among whites. Jumping ahead to the 2009 H1N1 outbreak, she found “minority populations had about 2½ to 3½ times higher rates of hospitalization compared to non-Hispanic whites.”
The same day protesters gathered downtown and Sharp Chula Vista medical staff made the rounds, Mendoza and her children joined dozens of others in a rent protest that began with a caravan of cars outside a parking lot in San Ysidro and ended more than 20 miles north in Linda Vista.
Wearing a mask, Mendoza hung makeshift banners on her white Honda Odyssey minivan.
“The people’s fight for a worthy life,” read one in Spanish. “Governor Newsom Cancel Rent/Mortgage,” said another.
“This is the story of my life right now,” Mendoza said. “This is something that was not my fault.”
“I didn’t ask for this.”
Opening the door
Farther north, at the other end of the county, small-business owner Jeff McNeilly is also feeling the pinch — and he wants the county to let him reopen his shop.
By the time Newsom issued a stay-at-home order on March 19, McNeilly’s Big Frog Custom T-Shirts & More store in San Marcos was barely hanging on.
Though he would celebrate the store’s two-year anniversary in May, revenue was down around $20,000 in March, McNeilly said.
“Which is not a lot of money for many businesses, but for a small business like mine it’s significant,” he said.
McNeilly, who said he has burned through much of his savings just getting the business started, determined the state’s order categorized his work as “non-essential.” The 58-year-old felt his only choice was to close the store and move to online and phone orders.
“I have no idea what the future looks like,” he said. “It’s just hard to fathom at this point.”
San Diego County’s unemployment rate was estimated to be 27% at the end of April. A recent survey of local businesses found 75% plan to furlough or lay off employees, temporarily shut down operations or permanently close.
McNeilly said we’re not “all in this together,” as people like to say.
“We might all be in the same storm, but we all have different pain, for sure.”
Near the end of April, county Supervisor Jim Desmond, whose district includes North County, called for some businesses to reopen. He cited the economic toll of COVID-19 and the fact that businesses like Costco have proven their ability to handle thousands of customers safely. Mayors from Carlsbad, Escondido, Oceanside, San Marcos and Vista joined him in urging the county to reopen businesses.
“We need to crack this door open. We need to start the economy going again,” Desmond said.
It’s not just closed businesses that have riled people.
Coronado Mayor Richard Bailey criticized county officials in a KUSI interview and op-ed in mid-April for closing off the oceans from recreational use.
He called the orders an abuse of power.
“The public deserves to be treated with trust and respect,” he wrote. “Policies that are arbitrary, inconsistently applied, and criminalize harmless activities erode the public’s trust.”
By any metric, the county’s stay-at-home mandates have stifled the virus’s spread. A model developed by Dr. Natasha Martin, an infectious disease specialist at UC San Diego, estimates social distancing has saved 6,000 to 18,000 lives. Newsom lauded the county’s handling of COVID-19.
About this report
As the coronavirus spreads across the U.S. and in San Diego County, so does uncertainty. To provide you with accurate in-depth reporting on the pandemic, KPBS and inewsource are collaborating in their news coverage.
County officials have cautioned against a rapid return to normal, warning that lifting restrictions too quickly because people are antsy could cause an unmanageable surge in cases like those experienced in Singapore over the past month.
Instead, they’ve said they are basing decisions on a series of metrics outlined by state and federal authorities that indicate how much control the region has over the virus. Every weekday, Wooten, the public health officer, presents those numbers at a news conference to keep residents up to date.
On May 1, Wooten said the county had successfully met four of the federal government’s five criteria for reopening America, but added it’s not performing enough COVID-19 tests to meet the fifth.
“These criteria must be met before states and regions can proceed with a phased approach to open up,” she said.
Four days later, the fifth criterion still unfulfilled, Wooten announced the county would be ready to start lifting restrictions within the next few days.
“Based on available data, we feel we are ready,” she said.
Wooten later explained that even though the region hadn’t met the federal guidelines on testing, it had met the state’s — conducting roughly 2,000 tests a day or more.
Under the new rules, which were created at the state level and recently enacted, some businesses — including bookstores, clothing stores and sporting good retailers — can reopen and offer curbside pickup to customers so long as they enforce social distancing and mask-wearing.
Wooten and others have emphasized that they are still watching COVID-19 metrics closely, and if they begin to see a surge in cases they might shut down the businesses again.
McNeilly, the T-shirt store owner, said he believes he can open up safely by following the rules the county has laid out for essential businesses like grocery stores — sanitizing the shop, asking customers to stay six feet apart and making sure everyone wears face coverings.
“People online are like, ‘If you want to open up the economy, that means you want people to die,’” he said. “The arguments are just so extreme, and that’s not the case at all. I want to open up and do it safely.”
Keeping businesses closed forever is not an option, McNeilly said.
“It’s just not going to work. At some point I’m going to have to pay my bills, and I don’t have the income to do it.”
Flattening the curve
Inside Sharp Chula Vista Medical Center, registered nurse and infection preventionist Myra Laurino said she understands the frustration felt by McNeilly and others.
“There’s so many people not working right now,” and at some point we have to start the economy back up, she said.
“But we all want to do it in a safe manner, too.”
Laurino walked through the hospital’s ICU, which sounded like a wind tunnel as negative pressure ventilation ensured the virus didn’t escape the dozens of rooms set up to house COVID-19 patients.
Nearby, Dr. Alejandro Villegas looked through the glass at a 75-year-old patient and smiled.
“Twenty-five days on a ventilator and we extubated him yesterday,” Villegas said. “He’s actually transitioning out of the ICU today.”
One bright spot in an otherwise dark corner of San Diego County.
The hospitals Sharp and Scripps operate in Chula Vista have more COVID-19 patients than any other hospitals in the county, and the patients they test for the virus are more likely to test positive.
According to hospital officials interviewed in late April, Sharp Chula Vista was seeing roughly 20% of its patients test positive for COVID-19. At Scripps, the numbers ranged from 17% to 29%. Countywide, about 6% to 7% of tests come back positive each day.
What does that mean?
“Well, it means that we have an issue in the South County,” said Chris Van Gorder, CEO of Scripps Health.
Related: Photos from inside Sharp Chula Vista and Sharp Grossmont hospitals
Projections that Scripps provided to inewsource show the unequal impact the virus has had throughout the county: In its La Jolla and Encinitas hospitals, the number of COVID-19 hospitalizations are expected to zero out starting in July. But in Chula Vista, if more mitigation efforts don’t take place, the hospital anticipates a surge that will peak in September with about 300 COVID-19 patients at the same time.
Scripps has faced a continued growth in COVID-19 patients at its Chula Vista hospital over the past month and a recent spike in cases at its Mercy San Diego hospital in Hillcrest, where it’s transferring patients to free needed beds in the South Bay.
Sharp has also begun transferring COVID-19 patients from its Chula Vista hospital to Sharp Memorial in Kearny Mesa and Sharp Grossmont in La Mesa — all to make room for the continuing influx of new coronavirus patients in the South Bay.
Hospital safety precautions
With some ill people not going to the hospital when they need emergency care out of fear of contracting COVID-19, Sharp officials wanted to assure the public safety measures are in place at its facilities. They said staff is putting significant distance between COVID-19 patients and the rest of the hospital population in addition to many other preventative measures.
Dan Gross, who retired last month as Sharp HealthCare’s executive vice president but is continuing as a consultant, told inewsource he can’t say for sure why hospitalizations are so much higher in South County, but the region’s proximity to Mexico might be a factor.
“Tijuana is in crisis today,” Gross said, “in terms of their hospitals, in terms of the number of positive COVID patients.”
Gross and Van Gorder wrote a letter on April 28 to the U.S. Department of Health and Human Services about the situation.
“Any impression that we are flattening our curve ignores the threat south of the border,” they said.
“Providers in the San Diego region do not have adequate supplies to meet the projections we anticipate as a result of the increasing cases in our border communities.”
Scripps’ case numbers show that more than a third of patients who have visited its Chula Vista hospital since the beginning of March had recently traveled to Mexico, though it couldn’t determine where those patients contracted the virus. The day Van Gorder spoke with inewsource, he received a note from the county saying 11 ambulance runs had come from the border to county hospitals, and all of the patients were U.S. citizens.
But the hospital executives are struggling to make sense of the statistics coming out of Mexico. The Mexican government has been slow to test residents, so the number of COVID cases may appear lower than they actually are. It’s also retroactively adding new COVID-19 positive tests to their data from people who contracted it days or weeks earlier, causing the numbers to change dramatically. Meanwhile, news stories reported a surge in cases at local hospitals that’s expected to continue in the coming weeks.
“I know many people have questioned, ‘What is the robustness and the accuracy of the data, and what is the strength of the infrastructure to truly capture all of the data under the current crises?” Gross said.
“That is indeed a question that is, I think, relevant and appropriate to be bringing forward,” he said.
In late April, the county said hospitals could resume elective surgeries, such as tumor removal surgeries and repairing dislocated joints. Elective surgeries, which are more profitable to perform than emergency care is, were put on hold at the start of the pandemic to save room for COVID-19 patients.
Van Gorder said Scripps hospitals are starting to offer those procedures again but are doing it carefully and slowly so they don’t use up too much protective medical gear and can watch out for a growth in COVID-19 cases — a growth he believes is inevitable once the county loosens restrictions.
“I think our elected officials must be under enormous pressure to reopen,” Van Gorder said. “And I understand the impact on the economy. I mean Scripps, like every healthcare system, is losing money right now as well, but my responsibility is health-related and I just want to make sure that whatever we do, we do it very cautiously.”
“I’ll be really honest with you,” he said. “I’m glad I don’t have to make those decisions.”
A matter of time
Raul del Toro thought he had a cold.
The 57-year-old National City resident recently lost his job at a hotel in downtown San Diego, he said. By mid-April he was delivering food to people in South County who were too afraid of contracting the virus to visit grocery stores. When he developed a fever and headache, he blamed the heavy rainfall and downed cold medicine at his wife’s behest.
As his symptoms grew worse, del Toro visited a clinic in Logan Heights where he tested negative for COVID-19. Days later, he was rushed to a hospital emergency room with a hernia and tested again. It was positive.
Del Toro quarantined himself in his house while his wife looked after him. But as his fever slowly improved, she became ill. On May 3, she tested positive for COVID-19.
“She is small, very tiny. Her body is weaker, so she complains more that she is hurting, that she is more sensitive to everything,” he said in Spanish. “She doesn’t want to eat. I motivate her to eat more and tell her that her body will have more strength to overcome it. Everything is a matter of time, and your body starts to get over it.”
Del Toro won’t go back to delivering food — the risk of spreading the virus to others isn’t worth taking, he said. For now, he stays home, caring for his wife from a safe distance and disinfecting the house the best he can.
Born in Mexico but now a U.S. citizen, del Toro worries that National City residents are too eager to cross the border into Tijuana, where the virus is circulating quickly, and they aren’t taking the risk seriously enough. If the county’s stay-at-home restrictions are lifted, he said, even more people will catch it.
“It’s too fast because every day there’s more cases,” del Toro said. “People think this is over, and people are not taking the precautions needed. If people don’t wait a bit longer, this is going to get even worse.”
National City was the first municipality in the county to require face coverings in public, followed days later by Chula Vista. The leaders of South County cities have called out the county and state for neglecting their residents as cases rise and testing lags.
Chula Vista Mayor Mary Salas told inewsource she attributes her city’s growing numbers to its socioeconomic disparities and high volume of essential workers.
“They’re working out of necessity, and they’re also working because we continue to demand their services,” Salas said. Sanitation, healthcare and restaurant workers are still moving about, she said.
Salas’ family has lived in the South Bay for more than 100 years. With a population topping a quarter-million people, more than half of them Hispanic, Chula Vista is reeling from COVID-19.
“Certainly our poorest communities are more severely impacted, and that’s been historically the case,” said Salas.
The mayor dreads reading the daily tallies of new deaths and infections in her city.
“Is this going to level off? Can we see a drop?” she asked in late April as she reviewed the numbers. “But so far, that’s not happening.”
When asked this week about the high rate of COVID-19 infections among Hispanic people, Wooten, the county public health officer, said, “I really don’t think much should be read into that.”
Wooten also said the county is adding more testing sites in vulnerable communities. It opened a new location in Chula Vista last week that doesn’t require a doctor’s referral.
Even so, the county is far from meeting its goal. As of Friday, San Diego County was reporting results from 3,572 COVID-19 tests. Its target, based on Harvard University estimates, is 5,200 tests a day.
While the county has cited a downward trend in the number of positive COVID-19 tests as justification for reopening, Chula Vista’s numbers are still climbing.
On Friday, the city reopened its parks and trails for passive use.
Salas said her community is coming together, with residents doing their best to volunteer and share their resources. A local landscaper donated 200 plants for residents, she said, so when she goes on food donation runs, she drops off a plant.
“The food to nourish their bodies, the plants to remind them that we do live in a beautiful world,” she said.
“And we are going to appreciate that world more than ever once we climb out of this.”
inewsource staff member Carla Sánchez contributed to this story.
Corrections and Clarifications
May 11, 2020: The title for Sharp HealthCare’s Dan Gross was incorrect in an earlier version of this story. He retired last month as its executive vice president but is continuing as a consultant during the pandemic.
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CEO, Editor and Founder: Lorie Hearn, loriehearn@inewsource.org
Lorie Hearn is the chief executive officer, editor and founder of inewsource. She founded inewsource in the summer of 2009, following a successful reporting and editing career in newspapers. She retired from The San Diego Union-Tribune, where she had been a reporter, Metro Editor and finally the senior editor for Metro and Watchdog Journalism. In addition to department oversight, Hearn personally managed a four-person watchdog team, composed of two data specialists and two investigative reporters. Hearn was a Nieman Foundation fellow at Harvard University in 1994-95. She focused on juvenile justice and drug control policy, a natural course to follow her years as a courts and legal affairs reporter at the San Diego Union and then the Union-Tribune.
Hearn became Metro Editor in 1999 and oversaw regional and city news coverage, which included the city of San Diego’s financial debacle and near bankruptcy. Reporters and editors on Metro during her tenure were part of the Pulitzer Prize-winning stories that exposed Congressman Randy “Duke” Cunningham and led to his imprisonment.
Hearn began her journalism career as a reporter for the Bucks County Courier Times, a small daily outside of Philadelphia, shortly after graduating from the University of Delaware. During the decades following, she moved through countless beats at five newspapers on both coasts.
High-profile coverage included the historic state Supreme Court election in 1986, when three sitting justices were ousted from the bench, and the 1992 execution of Robert Alton Harris. That gas chamber execution was the first time the death penalty was carried out in California in 25 years.
In her nine years as Metro Editor at the Union-Tribune, Hearn made watchdog reporting a priority. Her reporters produced award-winning investigations covering large and small local governments. The depth and breadth of their public service work was most evident in coverage of the wildfires of 2003 and then 2007, when more than half a million people were evacuated from their homes.
Managing Editor: Laura Wingard, laurawingard@inewsource.org
Laura Wingard is the managing editor at inewsource. She has been an editor in San Diego since 2002, working at The San Diego Union-Tribune, KPBS and now inewsource. At the Union-Tribune, she served in a variety of roles including as enterprise editor, government editor, public safety and legal affairs editor, and metro editor. She directed the newspaper’s award-winning coverage of the October 2007 wildfires and the 2010 disappearance of Poway teenager Chelsea King. She also oversaw reporting on San Diego’s pension crisis.
For two years, Wingard was news and digital editor at KPBS, overseeing a team of four multimedia reporters and two web producers. She also was the KPBS liaison with inewsource and collaborated with inewsource chief executive officer and editor Lorie Hearn on investigative work by both news organizations.
Wingard also worked at the Las Vegas Review-Journal as the city editor and as an award-winning reporter covering the environment and politics. She also was the assistant managing editor for metro at The Press-Enterprise in Riverside. She earned her bachelor’s degree at California State University, Fullerton, with a double major in communications/journalism and political science.
Assistant Editor and Senior Reporter: Brad Racino, bradracino@inewsource.org
Brad Racino is the assistant editor and a senior reporter at inewsource. He has produced investigations for print, radio and TV on topics including political corruption, transportation, health, maritime, education and nonprofits.
His cross-platform reporting for inewsource has earned more than 50 awards since 2012, including back-to-back national medals from Investigative Reporters and Editors, two national Edward R. Murrow awards, a Meyer “Mike” Berger award from New York City’s Columbia Journalism School, the Sol Price Award for Responsible Journalism, San Diego SPJ’s First Amendment Award, and a national Emmy nomination.
In 2017, Racino was selected by the Institute for Nonprofit News as one of 10 “Emerging Leaders” in U.S. nonprofit journalism.
Racino has worked as a reporter and database analyst for News21; as a photographer, videographer and reporter for the Columbia Missourian; as a project coordinator for the National Freedom of Information Coalition and as a videographer and editor for Verizon Fios1 TV in New York. He received his master’s degree in journalism from the University of Missouri in 2012.
Byline Policy
Most of our articles carry a byline to identify the author. In some cases, inewsource will use a brand byline such as “Staff” or “inewsource” for internal or editorial information about the newsroom. In these instances, inewsource‘s Editor and Managing Editor are responsible for content that uses a brand byline.
The Trust Project
inewsource is proud to be a member of The Trust Project and support efforts to increase transparency in journalism by displaying the 8 Trust Indicators on our stories. We launched the Trust Indicators on Sep. 16, 2020.
Privacy Policy
inewsource has prepared this Privacy Policy to explain how we collect, use, protect, and share information when you use our inewsource.org website (the “Site“) or when you use any of our services (the “Services“).
By using the Site or Services you consent to this Privacy Policy.
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer or mobile device.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
Certain pages on our site may set other third party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. While we try to minimize these third party cookies, we can’t always control what cookies this third party content sets.
Additionally, we may use third party services — such as those that provide social media conveniences, measure traffic, send newsletters and facilitate donations — that may place cookies on your computer. We don’t have any way of knowing how such services handle the resulting data internally. inewsource makes no claim, nor takes liability for the insecure submission of information via these applications.
Here are the services whose cookies you can find on inewsource.org:
- Sharing buttons for Facebook and Twitter. These use the standard scripts provided by each company.
- Google Analytics, which we use to measure site traffic. Google Analytics gathers certain non-personally identifying information over time, such as your IP address, browser type, internet service provider, referring and exit pages, time stamp, and similar data. We also use Facebook Pixel to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables us to see how our users move between devices when accessing our website and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analyzing which content a user has viewed and interacted with on our website.
- Stripe, which allows us to accept donations through our website.
- Salesforce to manage newsletter subscriber, donor, and other identifiable user data.
- Mailchimp, to manage newsletter distributions. We collect your email address if you choose to subscribe to one of our email newsletters or email news alerts. Other optional information that you enter when subscribing – such as your first and last names or city are simply so that we can deliver more personalized email newsletters. We DO NOT sell, rent or market your information to any other parties. We retain your information only as long as necessary to provide your service. When we send emails, it collects some data about which users open the emails and which links are clicked. We use this information to optimize our email newsletters and, as aggregate information, to explain what percentage of our users open and interact with our newsletters.
Personal Data
We only collect personally identifiable information such as your name and email address when you sign up for a newsletter, donate to our organization, or otherwise submit it to us voluntarily. We do not share your personal data with any third parties other than some common service providers, whose products use your information to help us improve our site, deliver newsletters, or allow us to offer donation opportunities.
inewsource limits access to all user data for the purposes of newsletter, fundraising, and customer service only. User data is not sold to or otherwise shared with anyone not working with or for the inewsource.
You may unsubscribe or opt-out of our email and mail communications at any time by hitting the “unsubscribe” button in any email you receive from inewsource, or by emailing us at contact@inewsource.org or calling us at 619-594-5100.
Donor Information
The identities of all donors will be listed on our website. inewsource does not share, trade, sell, or otherwise release donors’ personal information to any third parties.
Refunds
If you encounter errors when donating on the website, please contact us at members@inewsource.org. For example, if you submit a donation for an incorrect amount or make a duplicate transaction please email us immediately so we can reverse the charges.
Cancellation of Recurring Donations
You can cancel your monthly recurring donations free of charge by notifying us at members@inewsource.org.
Links to Other Websites
Our site may contain links to documents, resources or other websites that we think may be of interest to you. We have no control over these other sites or their content. You should be aware when you leave our site for another, and remember that other sites are governed by their own user agreements and privacy policies, which should be available to you to read.
Disclaimers and Limitation of Liability
Although we take reasonable steps to prevent the introduction of viruses, worms, “Trojan Horses” or other destructive materials to our site, we do not guarantee or warrant that our site or materials that may be downloaded from our site are free from such destructive features. We are not liable for any damages or harm attributable to such features. We are not liable for any claim, loss or injust based on errors, omissions, interruptions or other inaccuracies on our site, nor for any claim, loss or injust that results from your use of this site or your breach of any provision of this User Agreement.
Contact Us
If there are any questions regarding this privacy policy, please contact us at contact@inewsource.org or call us at 619-594-5100.
Corrections and Clarifications
May 11, 2020: The title for Sharp HealthCare’s Dan Gross was incorrect in an earlier version of this story. He retired last month as its executive vice president but is continuing as a consultant during the pandemic.
Article Post Types
postCorrections and Clarifications
May 11, 2020: The title for Sharp HealthCare’s Dan Gross was incorrect in an earlier version of this story. He retired last month as its executive vice president but is continuing as a consultant during the pandemic.