Written by AJ Williams in August 2020, lightly edited by inewsource.
I am Angela Lynette Williams, but I prefer to be called AJ. I am a U.S. Army veteran who enlisted two years after high school, on Feb. 15, 1995.
When I joined the Army, I had so many plans for what I wanted to do, what I wanted to be, who I wanted to become. I was going to be an interrogator linguist, learn how to speak a different language, and then get shipped off to school to learn counterintelligence work. Then after my tour, I was going to join the FBI, because that was my ultimate goal.
Most of my Ramona High School classmates at the 20-year reunion reminded me about how much I bragged about it. I had the blinders on. I was working hard, and then … BAM! My world went topsy turvy. I’ve never been the same since.
Yes, the drill sergeants are tough on you, and for good reason. Your training may mean the difference between life or death to the man or woman next to you on the front lines. That’s what you sign up for.
But what you don’t sign up for, what you don’t expect, what you should never have to do is be afraid of staying silent after being raped by your drill sergeant just after you come off of a four-hour watch in the middle of the night during bivouac. You should be able to go to your company commander and tell them what’s been done to you and have them believe you without questioning you, mocking you, calling you a liar, or even just merely dismissing you from their office without a word.
Help for sexual assault victims
The Center for Community Solutions in San Diego offers counseling and other services for victims of sexual assault. The nonprofit operates a 24-hour confidential hotline at (888) 385-4657. Other resources are available here.
And for the life of me, I can’t remember the drill sergeant’s name. And at this point in my life, I don’t want to be reminded of it either. It’s difficult enough to sleep at night. I still have nightmares and memories of what he did to me over 20 years ago. What he did kick-started what would become the whole premise of my downward spiral into major depressive disorder, bipolar depression, anxiety and the rest of this story about the VA.
After I graduated boot camp, I was attached to the 120th Military Intelligence Battalion at the Defense Language Institute Foreign Language Center (DLIFLC for the enlisted folks), in Monterey in Northern California. When I signed up, I originally told my recruiter that I had learned Spanish in high school but flunked AP Spanish my senior year. I mentioned that I could hold a decent conversation, and with some more training I could easily and quickly pick it up. But the Army had other plans for me.
They needed more people in the Asian languages, and I was appointed to the Korean language division. I wasn’t doing very well with it. Korean is based on symbols rather than letters. Although I’m a visual learner, the Korean language was just flying over my head. So I asked my platoon leader if it was possible to ask for a transfer to the Spanish division. He told me I needed to speak to their platoon leader in person and ask if there was a “possible position open.” That should have given me a clue.
I should have learned from boot camp that I should never be caught alone with a male senior ranking officer or noncommissioned officer in an enclosed space and no way out. It took less than 10 minutes for the man to have his way with me. He just left the room, adjusting his tie like nothing ever happened.
I ended up being late for my company’s run that day, and I was reprimanded for it. I tried to muster the courage to tell my captain why I was late, but he didn’t want to hear it. He was in a really bad mood. I was at the end of the list for reprimands, and I got the brunt of his anger.
A few days later, I scheduled an appointment to see medical staff because I was still in physical pain from the assault. I was going to tell them what had happened and see what could be done, if anything. But I arrived, literally, two minutes too late. They had closed for the day, and again I was late for the company run. This time, I asked for a formal hearing with my platoon sergeant, the company commander and my squad leader. As I entered the room, all of the individuals I had requested to be present were already seated in the office. Plus one more. The platoon leader from the Spanish division.
I could immediately feel the blood drain from my face, my heart pounding in my throat. The hearing started and ended without me saying anything but “Yes, sir,” saluting my captain and leaving the room. I then went to my barracks room and cried my eyes out.
I was charged with dereliction of duty, but my captain spared me and decided that I would be discharged under honorable conditions. I never got to tell my side of the story at all. I was discharged on April 18, 1996.
Fast forward to 2007, and I’ve just graduated from broadcasting school in Denver. I’ve gotten my first job at a news station in North Platte, Nebraska. I was doing a story about veterans and the American Legion, and I just happened to ask the subject of my interview some questions as to whether I would be able to qualify for disability from the VA due to what happened to me. We made plans to speak later, and he got me disability benefits for PTSD.
It took many years after that and several moves out of state, including back to Colorado, a brief stint in Arizona, and then finally back home to California, before I was finally rated 100% disabled by the VA for PTSD, bipolar disorder and a few other ailments. I was also rated 30% disabled due to my migraines, because the combination of medications I was usually prescribed would generate a blinding headache so severe it would require a visit to the ER.
I finally made it home to California in 2012, and I immediately began to seek treatment at the VA Medical Center for mental health. That’s where I met psychiatrist Dr. David J. Printz.
Eight years later, this humble, knowledgeable, quirky, affable but extremely caring and kind man is still my psychiatrist. We’ve been through the entire repertoire of antipsychotic medications and antidepressants. You name them, I’ve tried them at least once, if not twice.
He even suggested ECT. That’s electro-convulsive therapy, aka, electric shock therapy. After screaming a few choice expletives at him, and then replying, “No, thank you,” I made my position clear. But Dr. Printz showed his stubbornness matched my own. He had me reading articles on the internet, two books by Carrie Fisher on the subject, and it still didn’t sway me.
Finally, with my sister sitting beside me, he told me he had determined a while ago that I had drug-resistant depression. I didn’t even know that was even possible. So I finally relented and tried ECT for a year.
I would come home from those sessions like a literal vegetable. It would take almost the rest of the week for me to recover, just in time for me to go back to the VA Medical Center for another session.
I was slurring words, unable to complete a sentence, unable to remember names or why I walked from one room to another. It bothered me that I wasn’t remembering things. But when I tried to tell Dr. Printz something wasn’t going right, I couldn’t even tell him what it was! My sister had to do it for me. And that’s when Dr. Printz suggested ketamine therapy.
I was authorized to go see Dr. David Feifel at Kadima Neuropsychiatry, which just happens to be directly across the street from the VA. There I was introduced to the incredible experience of ketamine therapy.
After just two sessions, I felt like a completely new person. I was a functioning, productive, and a pleasant member of the household and society again. No more teary-eyed breakdowns, no more violent, erratic mood swings. I was actually able to stop taking over 10 different medications that Dr. Printz had previously prescribed me. I didn’t need them anymore. It was great!
I began ketamine therapy in April 2019. It’s an intramuscular shot in one arm, and then a booster shot in the other arm after 20 minutes. You end up going on a “trip” for about an hour, and then you go home. You can listen to your own music, relax in a recliner in a dark room, all by yourself while you’re monitored by the nurses on closed-circuit TV. You’re safe, relaxed and you come out feeling better than when you walked in. At least that was the case for me, until last October, when I started getting letters from the VA.
Sign up for our newsletter
Get an email every time a new story is published, about three times a week.
The letters stated that the VA wasn’t going to pay for my ketamine therapy at Kadima because they weren’t authorized. I was getting one for each session I was receiving at Kadima. With a flurry of emotions swirling through me, curiosity won and I started my own fact-finding mission.
At one point, I was told there was a problem with getting the authorization paperwork back from the VA accounting office in Florida so the funds could be released to Dr. Feifel’s office. I wasn’t buying that line, so I dug deeper but hit a brick wall.
Then, in late April, after my last session at Kadima, I made my appointments for the following month, just to stay on top of things. Tuesdays at 5 p.m. Perfect. Or so I thought, until I got a call from Dr. Printz at the VA two days later.
He told me that I was “not allowed” to go back to Kadima anymore for my ketamine therapy treatments. That I was to start going to the VA to begin the newest drug, called Spravato, and that I had to show up on Tuesday at 10 a.m. He was sending me paperwork via email to electronically sign due to FDA regulations prior to the procedure.
Spravato was a nasal inhaler filled with glow-in-the-dark green fluid, and one was supposed to depress the nozzle once into each nostril to get the full effect of the drug. I tried Spravato five times. It did absolutely nothing positive for me. It only made my migraines worse and more frequent.
But it was either get my “ketamine” treatment this way or no way at all. Dr. Printz had NO say in the matter. He was just doing what he was told, and all other questions/answers on the subject were above his pay grade. Flabbergasted, I called Kadima and told them about the situation, and they told me that I wasn’t the only one who had called that day to cancel their appointments. All of their veteran patients had been calling in to cancel with the same story.
I ended up calling the hospital director’s office — what was formerly known to me as the “patient advocate office.” For some reason, they had changed the name and the administrative duties of the office. Because COVID-19 had hit, they would only talk to me over the phone.
I had to actually tell the woman handling my call to stop, shut up and listen to me for one minute. This was an off-script topic, and I needed her full attention on this matter. Once my story was told, she guaranteed that I would be contacted by the head of the mental health department within 48 to 72 business hours.
Since it was late on Thursday, May 7, I wasn’t expecting anything that day. It wasn’t until May 20, when I had to call the same office back and leave a nasty voicemail message, that I got any type of response. And it was in the form of a return phone call the very next morning on May 21 at approximately 11:45 a.m.
The man on the phone identified himself immediately as a doctor, what his position was and his phone number. I won’t name him here, to save him from embarrassment due to the mere fact of the way he treated me over the phone. Which, to be kind, was extremely rude. He ended the call leaving me feeling incredulous and discounted as a veteran.
The same doctor called me back at the beginning of June “to follow up on a complaint I had,” and didn’t even remember that we’d spoken previously! I retrieved my notes from our previous conversation (The eternal journalist still resides within me. Write everything down!) and refreshed his memory. This doctor recalled the conversation and said, “I guess I need to learn how to treat people better when speaking to them on the phone.” And then hung up. The gall of the man, I thought!
I called Dr. Feifel and asked if he knew what was going on. He told me the story about Marine veteran Jodi Maroney, and how she took her own life because the VA did the same thing to her that they were doing to me and others. And Jodi couldn’t live without the miracle that ketamine was working for her.
In addition to getting blowback of some type from the VA, I was still getting letters for “unauthorized sessions” from the VA Medical Center in San Diego. Dr. Feifel and I put two and two together and figured out something was not only amiss but someone outright had lied to both of us. And we had the documents to prove it. Dr. Feifel told me about how this story was already making the local news through inewsource.org. And stubborn though I may be, I’m not one who will back down from a fight. Nor will I stand for bullying. From ANYONE. Not anymore.
So now, here I am, in the biggest battle of my military career, fighting for not only my life but for the lives of my fellow veterans across the state and country who may be facing this same situation. It took me a while, but I’ve stepped up to the front line. As difficult as it may be sometimes, I’m not going to let anyone knock me down.
- Editorial Standards Page
- Ethics Policy
- Diversity Statement
- Diversity Staffing Report
- Corrections Policy
- Ownership Structure, Funding
- Founding Date
- Masthead
- Mission Statement with Coverage Priorities
- Fact-checking Standards
- Unnamed Sources Policy
Editorial Standards Page
- Our Mission
- Ethics Policy
- Diversity
- Ownership Structure, Funding and Grants
- Financial Documents
- Fact-checking and Verification Standards
- Unnamed Sources
- Corrections and Clarifications
- Actionable Feedback and Newsroom Contacts
- Masthead
- Byline Policy
- The Trust Project
- Privacy Policy
Our Mission
inewsource is a nonprofit, nonpartisan newsroom dedicated to improving lives in the San Diego region and beyond through impactful, data-based investigative and accountability journalism.
Our Vision
Betrayals of the public trust are revealed and rectified, wrongdoing is deterred, and inequities are illuminated thanks to inewsource’s deep, dogged, fact-based reporting.
Our Values
Truth: Above all else, we value the importance of a free and credible press. Truth is the cornerstone of democracy and the core value for inewsource.
Transparency: We build trust with our readers by adhering to the highest standards and ethics, and to reporting with facts, precision and context.
Collaboration: Our newsroom prioritizes collaboration over competition. We regularly partner with media outlets on reporting projects and to share content.
Community: Our reporting serves the San Diego region, and we strive to build relationships with our audience by getting out into the community to listen and engage.
Ethics Policy
inewsource will conduct its business with the highest standards of decency, fairness and accuracy. These standards shall apply equally to inewsource employees, freelancers and all others engaged in gathering information on behalf of inewsource. All receive a copy of these ethical standards.
In the course of our reporting, we will consistently:
● Identify our organization and ourselves fully and avoid false representations of any kind to any source.
● Obtain consent from all parties before electronically recording any interview or conversation except in extraordinary cases authorized by the Managing Editor and Editor. If a source refuses to be taped, that must be honored; no recordings are to be made without consent.
● Respect the individual’s right to privacy. inewsource will never manipulate or barter private, personal, health, financial or other extraneous information in the course of preparing its reports.
● Any source we describe or write about in any significant manner must be contacted. The employee should document all efforts to contact the source, and if unsuccessful, should summarize these efforts at contact in the body of his/her writing.
In addition, inewsource follows the Code of Ethics of the Society of Professional Journalists. The latest version, revised in 2014, can be found here.
Editorial Independence Policy
We subscribe to standards of editorial independence adopted by the Institute for Nonprofit News (INN) as follows:
Our organization retains full authority over editorial content to protect the best journalistic and business interests of our organization. We will maintain a firewall between news coverage decisions and sources of all revenue. Acceptance of financial support does not constitute implied or actual endorsement of donors or their products, services or opinions.
We accept gifts, grants and sponsorships from individuals and organizations for the general support of our activities, but our news judgments are made independently and not on the basis of donor support. Our organization also may consider donations to support the coverage of particular topics, but our organization maintains editorial control of the coverage. We will cede no right of review or influence of editorial content, nor of unauthorized distribution of editorial content.
Our organization will make public all donors who give a total of $1,000 or more. We will accept anonymous donations for general support only if it is clear that sufficient safeguards have been put into place that the expenditure of that donation is made independently by our organization and in compliance with INN’s Membership Standards.
Diversity
Diverse Voices
Inclusiveness is at the heart of thinking and acting as journalists, and it supports the educational mandate of inewsource. Race, class, generation, gender, sexual orientation, ability, and geography all affect point of view. inewsource believes that reflecting societal differences in reporting leads to better, more nuanced stories and a better-informed community.
inewsource is committed to employment equity and diversity.
Diverse Staffing Report
Below is a breakdown of staffing data at inewsource. We determine the composition of our staff by asking them to self-identify. It is based on a newsroom of 11 and a total staff of 15 as of August 2020. Percentages are based on 15 total survey responses. The numbers include full-time and part-time staff, full-time fellows and full-time and part-time interns.
| All Staff Percentages are based on 15 total survey responses. The numbers include full-time and part-time staff, full-time fellows and full-time and part-time interns. | Newsroom Percentages are based on 15 completed survey responses to this question. | Business Percentages are based on 15 completed survey responses to this question. | |||
| Gender Identity | Gender Identity | Gender Identity | |||
| Women | 80% | Women | 82% | Women | 75% |
| Men | 20% | Men | 18% | Men | 25% |
| Sexual Orientation | Sexual Orientation | Sexual Orientation | |||
| Straight | 87% | Straight | 82% | Straight | 100% |
| LGBTQ-identifying | 7% | LGBTQ-identifying | 7% | ||
| Not specified | 7% | Not specified | 7% | ||
| Speak a language beyond English at home | 33% | Speak a language beyond English at home | 18% | Speak a language beyond English at home | 75% |
| Race/Ethnicity | Race/Ethnicity | Race/Ethnicity | |||
| White | 67% | White | 73% | White | 50% |
| Hispanic or Latinx | 20% | Two or more races | 18% | Hispanic or Latinx | 50% |
| Two or more races | 13% | Hispanic or Latinx | 9% | ||
| Age | Age | Age | |||
| 20-29 | 40% | 20-29 | 45% | 20-29 | 25% |
| 30-39 | 47% | 30-39 | 45% | 30-39 | 50% |
| 60 or older | 13% | 60 or older | 9% | 60 or older | 25% |
* The percentages in the charts have been rounded and may not add up to 100.
Ownership Structure, Funding and Grants
inewsource is a nonprofit organization, whose legal name is Investigative Newsource. It does business as inewsource. The business was incorporated on Aug. 4, 2009 in the state of California. Tax-exempt status as a 501c3 was granted by the IRS on Sept. 15, 2010. inewsource is funded primarily by individual contributions and foundation grants. We are guided by a board of directors.
Editorial independence: Journalists employed by inewsource take no editorial direction from donors whose contributions may support the organization. inewsource will not hesitate to report on its donors when events warrant. Our Editorial Independence Policy details the firewall between journalism and revenue.
To be transparent with the public, inewsource lists its donors on its website. In cases where a donor is the subject of an inewsource story, additional disclosure will be made.
Financial Documents
We do our due diligence to earn your trust in our reporting, as well as in our governance and financial sustainability. All of our financial documents are made available to view so that our supporters can trust we are sound stewards of your philanthropy. Review our IRS Form 990s, audited financial statements and annual reports:
Tax Returns
Financial Statements
Annual Reports
Fact-checking and Verification Standards
Transparency is one of our core values. Today, there is a need to build trust with our audience because new media and ways of communicating spread lies and slanted news faster than “real” news. At the same time, this era of new technologies makes it easier than ever for news organizations to be transparent. People don’t just have to believe us, they can investigate our investigations with our source materials.
Transparency is key to building credibility.
inewsource reporters have primary responsibility for reporting, writing, and fact-checking their stories. But before a story is published, the reporter reviews all facts and sources with an editor or another reporter. Facts must be traced to a primary source.
In addition, we “transparify” certain investigative stories. This process involves publishing a version of the web story with hyperlinks to all the story’s facts. This is proof that all facts have been documented with primary evidence. We do this to build trust with our readers and to be as transparent as we hope the public figures and institutions that we hold accountable will be.
Unnamed Sources
Not all sources are created equal. Some sources cannot speak authoritatively, provide proper analysis or speak specifically to every inquiry placed before them. To maintain the integrity of our reporting, inewsource reporters must select sources who can speak with validity to the topic at hand, and avoid presenting unqualified or underqualified sources as experts.
If an interviewed source has a conflict of interest, or whose qualifications may be tangential or limited, reporters will note that within the context of the story.
It is incumbent upon reporters to fully background their sources to uncover conflicts of interest or slant prior to using them in a story.
Unless discussed prior to an interview, all subjects talking to inewsource journalists are on the record. Specifically, the source is identified by name and title, and their exact or paraphrased words are attributed to them for publication. If journalists speak with sources who are not politicians, public figures or those not commonly interviewed by journalists, staff should explain clearly that information discussed will be on the record and for publication.
There are times, however, when information may be critical for a story but cannot be found or verified by other means. For example, a source may be able to confirm specific information about a series of events they may have witnessed, but have legitimate concerns about using their name or title. The repercussions to the source could be legal, job-related retribution or personal safety. The source and journalist must discuss these potential dangers and terms of use should be agreed upon by both parties.
If inewsource publishes information from an anonymous source, inewsource will explain to readers, in as much detail as possible, why we agreed to anonymity.
Corrections and Clarifications
inewsource strives for accuracy in everything we do, which is why we are committed to fact checking our content. But sometimes we make errors. When that happens, we correct them. We also clarify stories when something we’ve written is confusing or could be misinterpreted.
We endeavor to always be transparent about our commitment to correcting errors and clarifying misperceptions. When staffers see, hear or read about a possible issue with the accuracy of any inewsource content, they are expected to bring it to the attention of an editor and the web producer so it can be evaluated to determine how to proceed.
Including the web producer is key because inewsource is a multimedia news organization and shares its content with multiple partners on multiple platforms. The web producer must alert these partners about corrections and clarifications.
Corrections and clarifications should be included at the bottom of stories and dated.
Actionable Feedback and Newsroom Contacts
Our audiences know the region we cover and have a stake in maintaining and improving the quality of life in San Diego and Imperial counties. We know your knowledge and insights can help shape what we cover and how we cover it. We invite your comments and complaints on news stories, suggestions for issues to cover or sources to consult. We rely on you to tell us when we get it right and when we need to keep pushing.
Your comments, questions and suggestions can be sent to the team as a whole at contact@inewsource.org or you can contact a specific member of our staff.
Masthead
CEO, Editor and Founder: Lorie Hearn, loriehearn@inewsource.org
Lorie Hearn is the chief executive officer, editor and founder of inewsource. She founded inewsource in the summer of 2009, following a successful reporting and editing career in newspapers. She retired from The San Diego Union-Tribune, where she had been a reporter, Metro Editor and finally the senior editor for Metro and Watchdog Journalism. In addition to department oversight, Hearn personally managed a four-person watchdog team, composed of two data specialists and two investigative reporters. Hearn was a Nieman Foundation fellow at Harvard University in 1994-95. She focused on juvenile justice and drug control policy, a natural course to follow her years as a courts and legal affairs reporter at the San Diego Union and then the Union-Tribune.
Hearn became Metro Editor in 1999 and oversaw regional and city news coverage, which included the city of San Diego’s financial debacle and near bankruptcy. Reporters and editors on Metro during her tenure were part of the Pulitzer Prize-winning stories that exposed Congressman Randy “Duke” Cunningham and led to his imprisonment.
Hearn began her journalism career as a reporter for the Bucks County Courier Times, a small daily outside of Philadelphia, shortly after graduating from the University of Delaware. During the decades following, she moved through countless beats at five newspapers on both coasts.
High-profile coverage included the historic state Supreme Court election in 1986, when three sitting justices were ousted from the bench, and the 1992 execution of Robert Alton Harris. That gas chamber execution was the first time the death penalty was carried out in California in 25 years.
In her nine years as Metro Editor at the Union-Tribune, Hearn made watchdog reporting a priority. Her reporters produced award-winning investigations covering large and small local governments. The depth and breadth of their public service work was most evident in coverage of the wildfires of 2003 and then 2007, when more than half a million people were evacuated from their homes.
Managing Editor: Mark J. Rochester, markrochester@inewsource.org
Mark J. Rochester began as inewsource managing editor in April 2021, having served as editor in chief at Type Investigations, a nonprofit investigative newsroom in Manhattan. He was previously senior news director for investigations at the Detroit Free Press. Both newsrooms, he notes, shared a commitment to diversity and inclusion, and their investigative journalism often received national recognition for exposing problems impacting communities of color.
His family looks forward to returning to California, having spent more than seven years in San Francisco where Rochester was a senior manager for the Associated Press. While with the news cooperative, he led computer-assisted reporting training efforts around the West, both inside and outside of AP, and conducted a widely used analysis of the $74 million in campaign contributions that went toward the California gay marriage ballot initiative in 2008. The AP analyzed who gave and why and then made the data available to member newspapers. The resulting series of stories based on the data was AP’s 2009 Pulitzer nomination for Local Reporting.
Rochester, who served as a Pulitzer Prize jurist in 2017, also has held senior leadership positions at the Pittsburgh Post-Gazette, The Denver Post, Newsday and The Indianapolis Star. Rochester is vice president of Investigative Reporters & Editors Inc., the 6,000+ member international organization dedicated to improving investigative journalism. He also serves on the national advisory board of the Investigative Reporting Workshop at American University in Washington, D.C.
Byline Policy
Most of our articles carry a byline to identify the author. In some cases, inewsource will use a brand byline such as “Staff” or “inewsource” for internal or editorial information about the newsroom. In these instances, inewsource‘s Editor and Managing Editor are responsible for content that uses a brand byline.
The Trust Project
inewsource is proud to be a member of The Trust Project and support efforts to increase transparency in journalism by displaying the 8 Trust Indicators on our stories. We launched the Trust Indicators on Sep. 16, 2020.
Privacy Policy
inewsource has prepared this Privacy Policy to explain how we collect, use, protect, and share information when you use our inewsource.org website (the “Site“) or when you use any of our services (the “Services“).
By using the Site or Services you consent to this Privacy Policy.
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer or mobile device.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
Certain pages on our site may set other third party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. While we try to minimize these third party cookies, we can’t always control what cookies this third party content sets.
Additionally, we may use third party services — such as those that provide social media conveniences, measure traffic, send newsletters and facilitate donations — that may place cookies on your computer. We don’t have any way of knowing how such services handle the resulting data internally. inewsource makes no claim, nor takes liability for the insecure submission of information via these applications.
Here are the services whose cookies you can find on inewsource.org:
- Sharing buttons for Facebook and Twitter. These use the standard scripts provided by each company.
- Google Analytics, which we use to measure site traffic. Google Analytics gathers certain non-personally identifying information over time, such as your IP address, browser type, internet service provider, referring and exit pages, time stamp, and similar data. We also use Facebook Pixel to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables us to see how our users move between devices when accessing our website and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analyzing which content a user has viewed and interacted with on our website.
- Stripe, which allows us to accept donations through our website.
- Salesforce to manage newsletter subscriber, donor, and other identifiable user data.
- Mailchimp, to manage newsletter distributions. We collect your email address if you choose to subscribe to one of our email newsletters or email news alerts. Other optional information that you enter when subscribing – such as your first and last names or city are simply so that we can deliver more personalized email newsletters. We DO NOT sell, rent or market your information to any other parties. We retain your information only as long as necessary to provide your service. When we send emails, it collects some data about which users open the emails and which links are clicked. We use this information to optimize our email newsletters and, as aggregate information, to explain what percentage of our users open and interact with our newsletters.
Personal Data
We only collect personally identifiable information such as your name and email address when you sign up for a newsletter, donate to our organization, or otherwise submit it to us voluntarily. We do not share your personal data with any third parties other than some common service providers, whose products use your information to help us improve our site, deliver newsletters, or allow us to offer donation opportunities.
inewsource limits access to all user data for the purposes of newsletter, fundraising, and customer service only. User data is not sold to or otherwise shared with anyone not working with or for the inewsource.
You may unsubscribe or opt-out of our email and mail communications at any time by hitting the “unsubscribe” button in any email you receive from inewsource, or by emailing us at contact@inewsource.org or calling us at 619-594-5100.
Donor Information
The identities of all donors will be listed on our website. inewsource does not share, trade, sell, or otherwise release donors’ personal information to any third parties.
Refunds
If you encounter errors when donating on the website, please contact us at members@inewsource.org. For example, if you submit a donation for an incorrect amount or make a duplicate transaction please email us immediately so we can reverse the charges.
Cancellation of Recurring Donations
You can cancel your monthly recurring donations free of charge by notifying us at members@inewsource.org.
Links to Other Websites
Our site may contain links to documents, resources or other websites that we think may be of interest to you. We have no control over these other sites or their content. You should be aware when you leave our site for another, and remember that other sites are governed by their own user agreements and privacy policies, which should be available to you to read.
Disclaimers and Limitation of Liability
Although we take reasonable steps to prevent the introduction of viruses, worms, “Trojan Horses” or other destructive materials to our site, we do not guarantee or warrant that our site or materials that may be downloaded from our site are free from such destructive features. We are not liable for any damages or harm attributable to such features. We are not liable for any claim, loss or injust based on errors, omissions, interruptions or other inaccuracies on our site, nor for any claim, loss or injust that results from your use of this site or your breach of any provision of this User Agreement.
Contact Us
If there are any questions regarding this privacy policy, please contact us at contact@inewsource.org or call us at 619-594-5100.